Network Support Technician

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Data Systems Integration Group, is seeking the following. Apply via Dice today!

• Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
• Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
• Identifies, analyzes and resolves and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques.
• Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
• Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
• Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
• Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
• Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
• Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams.
• Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
• Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
• Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts.
• Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
• Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs.
• Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
• Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned.
• Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
• Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
• Performs other related duties as assigned.
• Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather.

Entry level

Full-time

Information Technology

Software Development

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