Computer Operations Supervisor

COMPUTER OPERATIONS SUPERVISOR -

Date:
Jan 7, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:867802

Agency:
Department of Lottery

Working Title:

COMPUTER OPERATIONS SUPERVISOR -

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF COMPUTER SYSTEMS OPERATIONS

* Shift

Hours:

Monday - Thursday, 1PM - 12AM*

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family
  dental insurance
• 100% of the premium for basic
  life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

This is a supervisory position which encompasses the operation of multiple central site large scale computer systems, as well as computer peripheral equipment. Performs a variety of highly responsible duties involving independent judgment and initiative, some of which may be of a sensitive nature. Monitors the computer systems for efficiency and timeliness of activities. Responsible for supervising all lower-level employees on an assigned shift.

Confers with system analysts, vendors, and all users of the Lottery computer equipment. Customer service and working with technical vendors are also major parts of this position.

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Supervises all Tallahassee Data Center Operators including approving time, completing performance evaluations, and assisting in scheduling staff during shortages. Developing training for assigned staff to ensure compliance with all policies and procedures. Coordinate and manage workload of all Computer Operations activities and handle administrative duties.
• Performs Production Control analysts’ tasks such as scheduling jobs, releasing jobs, releasing streams, etc. This will provide coverage for essential Production Control duties in the absence of the Production Control staff.
• Operates all components of the Lottery’s computer systems. This includes timely completion of monitored jobs and, processing daily draws for games that occur during a specific shift time frame. Helps to plan workloads, work flows, and priorities for job scheduling. Makes corrections necessary to complete work on schedule.
• Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines.
• Follows approved agency procedures to balance reports generated by the daily draws, the IC Systems, and the Vendor’s reports. Must be able to handle any draw discrepancies according to approved emergency procedures. Also, must be able to resolve any balancing issues as per standard operating procedures.
• Provides necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
• Operates all components of the Lottery’s computer systems.
• Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc.
• Requests service as needed on all computer systems should problems arise. Coordinates the resolution of all problems during and after normal business hours.
• Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
• Maintains operating records on production and performance reports. Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel,
• Trains other Computer Operations staff as needed. Supervises the CSO section if the CSO Manager is absent.
• Communicates with other shifts,…