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RedHat Platform Architect

Job in Fort Meade, Polk County, Florida, 33841, USA
Listing for: TechDigital Group
Full Time position
Listed on 2025-12-14
Job specializations:
  • IT/Tech
Job Description & How to Apply Below
Location: Fort Meade

Red Hat Platform Architect
. Design and Implementation experience

  • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on-call escalations or L3 level support and doing incident and problem management.
  • Work on value-adding activities such as knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
  • To adhere to quality standards, regulatory requirements, and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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