Community And Social Service Manager Ii

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Date:
Jan 14, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website.

Requisition No:867852

Agency:
Florida Commission on Human Relations

Working Title:

COMMUNITY AND SOCIAL SERVICE MANAGER II -

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

The Work You Will Do:

You will oversee and support a team responsible for investigating housing discrimination complaints, ensuring cases are handled accurately, efficiently, and in compliance with state and federal law. You will set priorities, monitor workloads and timelines, and ensure consistent investigative standards.

You will provide supervision, guidance, and review of casework, and collaborate with legal staff, intake teams, and external partners, including HUD, to support effective case resolution. You will also use performance data to identify trends, recommend improvements, and support staff development through training and coaching.

The Difference You Will Make:

In this role, you will help ensure fair, timely, and high-quality investigations of housing discrimination complaints across the State of Florida. By leading and supporting investigative staff, you will play a key role in protecting civil rights and promoting equal treatment for the public.

Your work will directly improve the consistency, accuracy, and efficiency of investigations, strengthening public trust in the complaint process. Through collaboration with internal teams, legal staff, and federal partners such as HUD, you will help ensure cases are handled in compliance with state and federal law.

Through training, guidance, and process improvements, you will help build a strong investigative team and contribute to an effective, accountable program that advances the agency’s mission.

How You Will Grow:

The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service.

Where You Will Work:

This position is eligible for telework; however, the applicant must reside within a 60-mile radius of Tallahassee.

Pay:

$55,500.00

Your Specific Responsibilities:

• Plans, organizes, and manages unit workload and work objectives to ensure compliance with statutory guidelines and established timelines for case completion. Assigns investigative cases to staff and oversees case progression.
• Reviews and supervises the preparation of investigatory reports; approves or disapproves recommended actions related to assigned complaints; and responds to written and telephonic inquiries regarding complaints assigned to the unit.
• Establishes and monitors performance measures to ensure accountability for thorough, accurate, and timely investigations. Provides training, guidance, and technical assistance to investigative staff to ensure compliance with performance standards and agency policies.
• Evaluates employees in accordance with established criteria. Meets regularly with staff to establish, monitor, and adjust complaint processing goals to ensure quality, quantity, and timeliness standards are met.
• Supervises and, when appropriate, participates in interviews of complainants, respondents, witnesses, and representatives involved in employment discrimination complaints.…