Director of Housekeeping & Common Area

Location: Key Largo

POSITION PURPOSE:

To direct, supervise and provide leadership for the Housekeeping and Common Area efforts to achieve the highest levels of Member/Guest satisfaction, quality service and compliance with ORC policies, job standards and procedures while meeting/exceeding financial goals and member/guest expectations.

Position is responsible for the short and long term planning and day-to-day operations of the Department. The major areas of responsibility/ management include:
Housekeeping and Common Area departments;
Develops and manages the department's annual operating budget including capital expenditures to achieve and exceed budget expectations. Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand. Implements strategies and executes activities to drive and continuously improve financial results and guest member/satisfaction.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Reports to work on time, neatly groomed in proper uniform, with nametag properly displayed.
• Able to speak, and write grammatically correct English, assume responsibility without direct supervision, exercise initiative and judgment and make good decisions within the scope of assigned authority.
• Extensive knowledge of Housekeeping and Laundry/Uniform operational procedures.
• Knowledge of purchasing, inventory controls, supplies and equipment.
• Knowledge of governmental regulations and safety standards, (OSHA/EPA/ADA).
• Ability to effectively manage labor and productivity
• Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such.

AVERAGE PERCENT OF TIME:

30% - Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing housekeeping, common area, and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for Housekeeping & Common Area Departments. Daily meetings and Line-ups with housekeeping leaders and associates. Daily communication within house owners as to any needs in their VR units.

Follow up on all guest complaints in reference to Inn room and Vacation Rental unit issues. Works closely with Director of Engineering to be sure facilities are kept up to Ocean Reef Club standards.

40% - Plan, organize and monitor staff activities to ensure compliance with the Quality Job Standards set by Ocean Reef Club, which require continuous visual inspection of guest rooms and public space of guest rooms and public space areas including restaurants, lounges, meeting rooms, VIP, Showrooms, etc. Daily walkthroughs of all Inn buildings, common spaces and VR units on arrival. Work with Owners of VR units to make suggestions with VR Inspector as to renovations needed.

10% - Manage payroll and finances of housekeeping, common area, and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc., in relation to Club financial forecasts and budget. Establish and maintain adequate payroll and supplies for efficient operation of department.

5% - Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

5% - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates and ensuring proper labeling of hazardous supplies.

5% - Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

5% - Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in coordination of rehab projects.

OTHER:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required…