Front Desk Agent

Job Description

Front Desk Agent at Cheeca Lodge & Spa:
The Face of Memorable Guest Experiences

Join Our Team: At the heart of the picturesque Islamorada, Cheeca Lodge & Spa is more than just a resort; it’s a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort.

Key Responsibilities:

• Greet and check-in arriving guests.
• Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
• Efficiently handle guest registration and room assignments, conducting check-out processes with precision.>
• Anticipate guest needs, exceeding expectations in service and care.
• Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
• Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
• Participate actively in team briefings and collaborate effectively with supervisors and managers.

Requirements:

• Must be at least 18 years of age with basic computer skills.
• Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.
• [Preferred] Experience in the hospitality or restaurant industry and multilingual abilities.

Join Us: As a Front Desk Agent at Cheeca Lodge & Spa, you will be the emblem of our resort’s commitment to outstanding guest experiences. If you have a passion for hospitality and a flair for guest relations, we invite you to apply and become an integral part of our team, where every interaction is an opportunity to create lasting memories for our guests.