Rental Attendant & Segway Tour Guide | Amelia's Wheels | On Call

Rental Attendant & Segway Tour Guide | Amelia's Wheels | On Call

Join to apply for the Rental Attendant & Segway Tour Guide role at Omni Hotels & Resorts
. This on‑call position is located at Omni Amelia Island Resort & Spa in Tampa, FL.

Job Overview: Provide a unique experience by offering Segway tours, bike rentals, and Island Hopper rentals while serving guests as an associate of Amelia's Wheels.

• Assist guests with property information, directions, and rentals of bicycles, Island Hoppers, and Segways.
• Book and manage reservations for Segway tours using Xola.
• Book and manage reservations for Island Hopper reservations using Bike Rental Management software.
• Ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire.
• Be familiar with Omni Amelia Island bike trails and tour routes.
• Communicate effectively with associates and guests.
• Maintain comprehensive knowledge of all hotel amenities, Omni outlets, and company events.
• Attend and participate in Amelia's Wheels meetings and monthly All Together Get Together.
• Assist with routine cleaning of Amelia's Wheels and of equipment (e.g., sweeping, emptying trash, picking up, organizing, inventory) including cleaning Segways, Island Hoppers, and bicycles.
• Ensure all bicycles, Island Hoppers, and Segways are clean, safe, and act immediately on any concerns.
• Maintain basic maintenance and repairs for bikes, Island Hoppers, and Segways.
• Daily maintenance of all Amelia's Wheels bicycles, Island Hoppers, and Segways.
• Be knowledgeable of Omni's culture.
• Cross‑utilize with other recreation department activities as needed (e.g., group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron’s Cove mini‑golf, Health and Fitness, Tennis operations).
• Work holiday events and special programs as scheduled.

• Maintain standards of guest services and a consistent positive guest experience as documented by J.D. Power and AAA Ratings.
• Have a thorough understanding of Omni Hotels culture, rules, and regulations.
• Answer phones using the proper "Moments of Service" scenario.
• Provide guests with cheerful, personable, efficient service.
• Maintain a clean and professional appearance of uniforms.
• Fully understand and implement "Moments of Service" and "Power of Engagement".
• Interact with every guest using Omni Standards.
• Be knowledgeable about all hotel amenities and property specifics.
• Actively participate in ensuring the safety of all guests.
• Treat everyone, supervisors, staff, and guests with courtesy and respect always.

• Must be 18 years of age or older.
• Valid driver’s license.
• Able to lift and lift up to 60‑100 pounds occasionally and 30‑50 pounds repeatedly.
• Must be able to stoop, stand, push, pull, and walk or stand for long periods of time.
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance.
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests.
• Able to multi‑task effectively.

Omni Hotels & Resorts is an equal opportunity employer – veterans/disability. The EEO is the Law poster and its supplements are available via the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica

Entry level

Full‑time

Management and Manufacturing

Hospitality