Host, Hospitality ​/ Hotel ​/ Catering, Server​/Wait Staff

Position Summary

Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable, and help co‑workers whenever possible.

$14.00/hr - $14.00/hr

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong telephone etiquette is essential. Be polite, confident and able to help the guest with any request or know where to direct them.
• Take reservations using good judgement and precise timing.
• Acknowledge guests immediately as they walk through the door. Ask their name when applicable. Always refer to them by name.
• Seat guest, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the host.
• Keep pace of the floor at a level that ensures excellent service by limiting covers.
• Bid the guest a friendly farewell. Remember to use their name whenever possible.
• Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log it in the comment book.
• Be knowledgeable of the daily function sheet, in‑house VIPs, current activities, hours of operation throughout the hotel, etc.
• Be aware of menu items, specials of the evening and how they are prepared. General knowledge of available wines.
• Immediately report in writing any maintenance or housekeeping discrepancies to management.
• Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Hospitality

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