Golf Operations Manager _ Clutch

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330‑acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world‑class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing.

Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short‑and‑Long‑Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company‑paid Toll Programs

The Clutch Golf Course Manager is responsible for delivering exceptional hospitality to guests while maintaining the highest standards of golf operations as set by the Resort Manager. This role supervises all aspects of golf operations, including day‑to‑day activities, monthly inventory, equipment maintenance, and oversight of golf staff. Responsibilities also extend to golf instruction services, food and beverage, retail sales, budget management, staff training, scheduling, and performance management.

• Present a professional image to members and guests while maintaining a respectable knowledge of the fundamentals of golf.
• Manage and maintain clean and well stocked Pro Shop.
• Answer phones and assist with tee times.
• Generate sales of Food & Beverage at Pro Shop.
• Perform cleaning and minor maintenance on golf carts while maintaining a clean and organized storage lot.
• Provide golf instruction (PGA Certification not necessary).
• Assist Golf Course Maintenance staff with daily set‑up and operational needs.
• Maintain equipment and logs and ensure adherence to SOPs to standardize the golf program.
• Build and maintain strong relationships with guests and owners to encourage repeat business.
• Ensure the team consistently provides exceptional customer service.
• Communicate safety protocols clearly to guests and staff.
• Mentor and lead the golf operations team.
• Participate in retail sales within the Golf Pro Shop, including merchandising and promotions.
• Learn and operate required point‑of‑sale systems.
• Develop and maintain accurate records of transactions, contracts, and confidential customer information.
• Oversee Clutch budget process, fiscal planning, rate setting, and expense control to achieve financial goals.
• Assist with marketing and promotional activities in collaboration with the Marketing Manager.
• Cross‑promote participation in tournaments and coordinate events with other departments.
• Communicate operational issues directly to the Director of Golf & Horticulture.

High school diploma or equivalent preferred.

• Background in hotel, resort, or related hospitality industry preferred.
• Extensive golf industry experience, including personnel management and retail operations.
• Previous guest service experience preferred.

• Valid driver’s license (motor vehicle background check required).
• Experience supervising and training a team.
• Alcohol Awareness Certification (will get certified at South Seas if not already certified).
• Must be 18 years or older (to serve/sell alcohol in the state of Florida).

• Fluent in English with strong written and verbal communication skills.
• Confident with administrative duties, including handling reservations and confirmations promptly.
• Proficient in Microsoft Office (Word, Excel) and email communication.
• Ability to handle confidential information responsibly.
• Strong attention to detail and ability to manage multiple tasks.
• Initiative and ability to anticipate operational needs.
• Friendly, service‑oriented, and committed to guest satisfaction.
• Ability…