Front Desk Supervisor

3 days ago Be among the first 25 applicants

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world‑class resort pools, championship golf, full‑service spa, endless dining options and family‑friendly activities.

Omni Amelia Island Resort & Spa, Amelia Island, FL.

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding them as needed.

• To be thoroughly acquainted with all check‑in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Computer skills (Synergy, Nucleus, Epitome, Vision, Go Concierge, Microsoft Office).

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing;
Industry: Hospitality

Omni Hotels & Resorts is an equal opportunity employer – veterans & disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Non‑discrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica