Residential Room Attendant

The Room Attendant is responsible for ensuring and maintaining the highest level of cleanliness and presentation in our Guest rooms, Villas and Residences.

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

RATE OF PAY full-time ** , hourly position at $21.00/hr.**

ESSENTIAL FUNCTIONS (not limited to)

• Always comply with Timbers Company standards and regulations to encourage safe and efficient hotel operations.
• Practice safe work habits to ensure safety for guests, fellow associates, and self.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintains Guestrooms, Villas, Homes of Distinction and Buildings to ensure a safe and clean experience for owners, guests, associates and vendors.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Complete daily assignment checklists and submit them to supervisor.
• Sets up cleaning caddies with supplies and prepares linen bags. Maintains transportation vans and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning process.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping caddies and transportation van set-up.
• Thoroughly clean and restock the required number of units per shift.
• Removes all trash and dirty linen from Guestrooms, Villas and Homes of Distinction.
• Strips bed of all linens and remakes with fresh linens.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows).
• Cleans and wipes windows, doors, walls, closets, baseboards, fixtures, vents, ceiling fans and kitchen appliances in units per shift.
• Washes shower walls and tubs, cleans toilets and stall walls.
• Replaces towels, soaps and all bathroom amenities, ensures adequate supply for arriving guests.
• Vacuums and steams all hard floor areas, vacuums carpeted areas and attends to stains.
• Dusts and polishes all furniture in living room, dining room and patios, including fixtures, and wall hangings.
• Vacuums rooms, public areas, and hallways.
• Inspects door and window locks to ensure they are in working order and immediately alerts management to an unsecure or unsafe situation for the safety of guests and employees.
• Checks lights and remotes to ensure all are in working order.
• Handle items for lost and found according to resort standards.
• At the end of the shift, turn in all the keys in the key box and assignment sheets to the Housekeeping Office.
• Perform other tasks/jobs as assigned by the supervisor or manager.

POSITION REQUIREMENTS

Education:

High school diploma or equivalent preferred.

Experience:

Residences / Villas / Resort or related is preferred

Preferred:
Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES

• Must be able to convey information and ideas clearly.
• Must be able to communicate effectively with guests and associates.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Being able to work as a team is critical and available to work independently is essential as well.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

Position requires you to be able to stand, walk, kneel, bend, twist and stoop for prolonged periods of time.

Excellent organizational skills and time management

Lifting requirements up to 40 lbs.

Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.

Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform deep cleaning tasks.

Ability to…