Residential Room Attendant

Overview

Position:
Room Attendant at South Seas, Captiva Island. This is a full-time role with a 40-hour work week; a flexible schedule and weekend and/or holiday work may be required.

• Always comply with company standards and regulations to ensure safe and efficient hotel operations.
• Practice safe work habits to ensure safety for guests, fellow associates, and self.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Maintain guest rooms, villas, homes of distinction, and buildings to ensure a safe and clean experience for owners, guests, associates, and vendors.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Complete daily assignment checklists and submit them to supervisor.
• Set up cleaning caddies with supplies and prepare linen bags; maintain transportation vans and storerooms in a clean and orderly fashion.
• Complete pre-cleaning duties and prepare guest supplies, cleaning supplies, and linen for housekeeping caddies and transportation van setup.
• Thoroughly clean and restock the required number of units per shift.
• Remove trash and dirty linen from guest rooms, villas, and homes of distinction.
• Strip beds and remake with fresh linens; check closets for cleanliness and restock guest room supplies.
• Clean and wipe windows, doors, walls, closets, baseboards, fixtures, vents, ceiling fans, and kitchen appliances in units per shift.
• Clean showers, tubs, toilets, and bathroom amenities; ensure adequate supplies for arriving guests.
• Vacuum and steam floors and carpets; attend to stains; dust and polish furniture and fixtures.
• Inspect door and window locks and report any unsecured or unsafe situations.
• Check lights and remotes to ensure proper functioning.
• Handle items for lost and found according to resort standards.
• Turn in keys and assignment sheets to the Housekeeping Office at end of shift.
• Perform other tasks as assigned by supervisor or manager.

• Education:
  
  High school diploma or equivalent preferred.
• Experience:
  
  Residences/Villas/Resort or related experience preferred.
• Preferred:
  Valid driver’s license; motor vehicle background check may be completed.

• Clear communication with guests and associates.
• Ability to evaluate and select among actions quickly and accurately.
• Works well in a fast-paced, high-pressure environment; maintains composure under pressure.
• Effective listening and clarifying concerns of coworkers and guests.
• Team-oriented but able to work independently; strong organizational and time management skills.
• Basic knowledge of cleaning principles, products, and equipment.

• Stand, walk, kneel, bend, twist, and stoop for prolonged periods.
• Lifting up to 40 lbs; ability to push/pull equipment up to 100 lbs.
• Perform deep cleaning tasks and work in varying weather conditions, including high temperatures and humidity.

40 hours per week; flexible schedule; weekend and/or holiday work required.

Timbers Company is an equal employment opportunity employer. We provide employment, compensation, and benefits based on qualifications without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by law. Reasonable accommodation is available during the application process upon request. Drug-free workplace where required by law.