Billing Systems Manager

Overview

The Billing Systems Manager oversees and supervises Billing Systems Analyst, Meter Readers (Lead, I, II), and Billing Review Coordinator to ensure assigned tasks are completed timely. The typical schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM, and is located in Lecanto, Florida. Detailed information regarding the County’s benefits package and retirement offerings may be found 2025-26 Citrus EBH Booklet and  To learn more about Citrus County:
Citrus County Government and Official Guide to Crystal River and Citrus County, Florida.

• Supervises, plans, and coordinates work of assigned staff. Reviews and evaluates employee performance and completes performance evaluations. Counsels staff and initiates commendations or disciplinary action when appropriate.
• Reviews and activates all new accounts for accuracy with deposit amounts, fees, action dates and ensures zero unbilled usage between accounts. Informs staff of needed corrections.
• Reviews and finalizes all disconnecting accounts.
• Creates adjustments to customer accounts for various reasons and reviews, approves staff entries.
• Activates new construction accounts under Automated Metering Infrastructure (AMI) assigned routes.
• Reviews all accounts with Bill Run errors and rectifies accordingly.
• Suspends active billing accounts to final or make corrections. Notifies all suspended accounts through email to the Utility Business Services Director.
• Performs continual review of all systems and data for inaccuracies and as required resolves timely.
• Ensures all new construction addresses are assigned appropriate reading sequence number.
• Investigates and rectifies meter No Reads before each billing cycle.
• Creates new accounts for sewer-only connections. Finalizes accounts, change out meters in the billing system for various customer data generated from Homosassa Special Water, Ozello Water, and South Dunnellon Water. Collaborates frequently through routine communication with various water companies and a separate integration of data into the county’s billing system.
• Leads efforts to establish procedures and policies within the division to ensure consistency.
• Creates new and revises existing in-house and customer forms.
• Performs continual review of procedures and communication between all parties, creates improvement, as needed. Constant review of ways to improve procedures and communication between all parties.
• Ensures customer satisfaction by providing a superior level of service.
• Serves as back-up for Utility Business Services Director, Billing System Analyst and Billing Review Coordinator, as needed.
• Monitors employee attendance, mileage, fuel charges, vehicle reports, daily work sheets, leak adjustments, and hydrant rentals. Finalizes monthly reading schedules, sets-up employee training, orders equipment and Personal Protective Equipment (PPE), and provides daily guidance to staff.
• Maintains communications with third party billing software vendor to improve system deliverables.
• Identifies and coordinate improvement practices to support programs implemented within the division to better service customers.
• Serves as Infor Public Sector (IPS) Subject Matter Expert for the division and collaborates with Utility Operations division for IPS process flow for the department.
• Implements various special projects such as metering and utility system analysis.
• Assists staff with all billing system errors and addresses questions or concerns.
• Reports all unbilled usage for water loss tracking.
• Maintains utility and property information within various databases to ensure consistency and accuracy of reporting.
• Monitors daily AMI system for discrepancies. Resolves timely concerns and ensures all radio reads are obtained for monthly billing. Ensures all AMI meters have reads for accurate billing.
• Imports accounts and exports meter reads from designated routes and dates, as needed. Analyzes data for corrections and obtains needed reads by on-demand method or manually by Meter Readers.
• Monitors and resolves AMI system equipment issues such as updated reception, equipment power outages, and notifies staff accordingly.
• Imports and exports…