Certified Medical Assistant​/CSR | UF Health Family Medicine - Crossroads

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient’s vital signs.
• Travel Required - up to 25%.

• Experience Requirements:
  • 1 year - Medical assistant - Required
  • 2 years - Two to four years clerical/customer service experience, ideally in a health care related industry - Preferred
  • 1 year - One-year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material - Preferred
• Education:
  • High School Diploma - required
• Certification/Licensure:
  • Certified Medical Assistant (CMA) required or within 6 months
  • Basic Life Support (BLS) required - at time of hire
  • Medical Terminology Certificate - preferred - at time of hire
  • Additional Details **: A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
• Additional Duties:
  • All other duties as assigned

UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.