Quality Review Specialist

Overview

Quality Review Specialist (Behavioral Health) – Office of Quality and Innovation

Agency:
Children and Families

Open Competitive
• Anticipated Salary: $60,000.00 - $70,000.00

This career service position is responsible for conducting quality reviews to support the continuous quality improvement of behavioral health services statewide. Reporting to the Quality Review Supervisor, the reviewer evaluates behavioral health systems of care and performs objective case reviews to assess the quality, consistency, and effectiveness of services provided to individuals with mental health and substance use challenges. The Reviewer delivers structured, data-informed feedback to operational leaders to promote accountability, best practices, and improved outcomes across the system.

This position is not a remote position. The work location will be determined based on the selected candidate. This position exercises independent judgment within established review frameworks and operates under the guidance of the Quality Review Supervisor for Special Reviews.

How will you make an impact:

• Evaluate behavioral health services across the state and provide findings to leadership to support oversight and improvement. Core duties include:

• Conduct reviews of behavioral health services across the state to assess service quality, compliance, and effectiveness.
• Prepare and deliver clear, timely reports of findings to leadership and stakeholders, including identified strengths, deficiencies, and recommendations for improvement.
• Review documentation and provide findings to operation staff to support service quality and improvement.
• Participate in the design, development, and refinement of quality review tools, instruments and methodologies aligned with leadership priorities, evidence-based practices, and departmental performance metrics.
• Maintain ongoing communication and collaboration with the Quality Review Supervisor and review team to ensure consistency, accuracy, and alignment in review activities.
• Engage with SAMH staff, managing entities, providers, regional representatives, and other stakeholders through meetings, interviews, and focus groups to gather feedback and inform quality improvement efforts.
• Escalate critical deficiencies identified during quality reviews to designated personnel within established time frames.
• Collaborate with the Office of Quality and Innovation analytics team to support accurate data analysis, interpretation of findings, and meaningful reporting of review outcomes.

• Demonstrated professional experience in social work, psychology, public health, behavioral health, or a related human services field.
• Experience working in behavioral health services, including mental health or substance use programs.
• Experience assessing behavioral health services and program operations to ensure quality, compliance, and effective outcomes.
• Experience preparing reports, presenting findings, or providing recommendations to leadership or stakeholders.
• Experience collaborating with multidisciplinary teams, providers, or community partners.

• Knowledge of behavioral health systems, service delivery standards, and regulatory requirements, including federal and state laws and policies related to substance use and mental health services.
• Understanding of evidence-based and promising behavioral health practices and their application across departmental programs.
• Experience assessing and monitoring behavioral health services and program operations, including system-level and case-level reviews.
• Understanding of continuous quality improvement and the ability to integrate quality processes across programs.
• Ability to apply systems thinking to operational decisions and maintain a holistic, integrated approach to quality.
• Agility and adaptability in applying and designing quality review approaches and instruments to ensure objective, valid and reliable findings.
• Strong critical thinking, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, including conflict resolution and the ability to convey findings clearly to diverse audiences.
• Proficiency in Microsoft Word and Excel.
• Ability to manage multiple projects, prioritize tasks, and work collaboratively to drive improvements.

• Location:
  
  Tallahassee, FL (multiple Tallahassee area locations listed); not a remote position.
• Candidate profile must be completed in its entirety, including supervisor names and phone numbers for all periods of employment, and explanations for gaps in employment.
• Experience, education, training, knowledge, skills, and/or abilities must be verifiable to meet minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Background screening, selective service, and other state requirements apply as described by the agency.

For assistance, call the People First Service Center at .