Patient Registration​/Medical Records Specialist

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible.

The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

• Assist patients through the registration process and introduce them to the facility in a manner designed to reduce patient anxiety; coordinate with other departments as needed.
• Serve as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved where possible.
• Assist with the processing of health information, including the assembly of analysis, release of information, and processing of medical records.

• Required Qualifications:
  
  minimum three (3) years of experience in a health care and/or customer service related industry.
• Preferred Qualifications:
  
  typing skills of forty (40) words per minute.
• Preferred Qualifications:
  
  effective communication skills and ability to handle difficult customers or situations.
• Preferred Qualifications:
  
  basic working knowledge of commonly used computer applications.
• Preferred Qualifications:
  
  general knowledge of medical terminology and medical insurance.
• Preferred Qualifications:
  
  experience in patient interviewing.
• Preferred Qualifications:
  
  flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Preferred Qualifications:
  
  ability to collect, post and balance cash.
• Preferred Qualifications:
  
  ability to perform extensive clerical work with accuracy and speed.
• Preferred Qualifications:
  
  ability to be cross-trained on all processes and be able to train staff on these processes.
• Mandatory
  
  Education:
  
  High School Diploma, GED or Certificate