Front Desk Specialist - USFTGP Sun

Front Desk Specialist – USFTGP Sun City )

This position is responsible for patient check‑in and check‑out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collects co‑payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provides excellent customer service to all of our patients & co‑workers.

• Proactively screen patients with scheduled appointments to assess need of any pre‑certifications, authorizations/referral and educate patients of financial policies and procedures.
• Manage the front desk which may include checking in patients, verifying demographics, collecting co‑payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow a patient to be properly seen and billed for visit.
• Answer, screen and route phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication.
• Complete patient scheduling activities to ensure patients are seen in a timely manner.
• Document patient information in EPIC to allow for complete communication across the clinical team.
• Reconcile all received payments through billing activities functions and balances and close cash drawer before the end of the day.
• Maintain overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care.

• High School Diploma or G.E.D. – Required

Wimauma

Family Care Center Sun City 16521 S US Highway 301 Wimauma 33598

On Site

Academic Medical Group Inc

Full‑time

Scheduled Days:
Monday, Tuesday, Wednesday, Thursday, Friday