Care Coordinator Team Leader

Overview

Tallahassee Orthopeadic and Sports Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Care Coordinator Team Lead to join our team!

Care Coordinator Team Lead

Job Type: Full Time

Salary: $21-$24/Hr

Clinic

Location:

Tallahassee, Florida 32308

• Employee-centric work culture from the top, down!
• Medical, dental, vision, STD, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free Life Insurance
• Family Building and Parental Benefits
• And more!

Job Summary: The Care Coordinator Team Lead works under the direct supervision of the Clinic Director or Assistant Director and is responsible for overseeing front office operations. Key duties include supervising front office staff, greeting patients, answering phones, scheduling appointments, verifying insurance, collecting co-pays, and obtaining insurance authorizations. This role sets the tone for the clinic and requires strong leadership skills, the ability to collaborate effectively with others, and a genuine passion for helping patients.

• Telephone etiquette
• Computer usage
• Emails – check daily and make timely responses
• Clean front office work area and waiting area
• Schedule patients
• Verify insurance
• Make follow up calls on patients and insurance
• Collection of co-pays and co-insurance
• Work closely with Billing office (collections list and keep Director apprised of status)
• Manage front office and clinic supplies inventories
• Supervise front office staff and ensure responsibilities are delegated and followed through
• Work harmoniously with Director and co-workers
• Set example for the clinic staff
• Strong work ethic
• Develop rapport with fellow Office Managers – share ideas
• Assist with Training front office staff
• Other duties and tasks, as assigned

• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office
• 1 year supervisory experience
• Experience with Medical Insurance Verifications and Authorizations Required

• Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Cheerful, positive, can-do attitude
• Willingness to go the extra mile
• Professional appearance
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
  
  Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers
• Willingness to pitch in to do what it takes to best serve our patients!

Amazing Care Coordinator Team Leads Apply Now!