Solutions Specialist Job Tallahassee Florida USA,Finance & Banking

Position: Payment Solutions Specialist I
Location: Tallahassee

Overview

The League of Credit Unions & Affiliates (The League) is looking to hire a full-time
Payment Solutions Specialist I for the Payment Solutions team. Are you a go-getter who can juggle multiple tasks at once? Do you embrace challenges and quickly find working solutions? If you enjoy providing excellent customer service
, building relationships
, and have strong telephone etiquette
, this position is for you.

The League provides a platform for advocacy, collaboration, and innovation, representing 386 credit unions in Alabama, Georgia, Florida, and Virginia and their 31.5 million members, as well as $450.2 billion in assets. The League serves as an advocate through credit union engagement, advocacy impact, Foundation resources, and LEVERAGE products, and services. Our employees enjoy exceptional benefits
, including health, dental, vision, life insurance, long-term disability, flex-spending account,
paid time off
, volunteer time off, a 401(k)-plan including company matching, 14 paid holidays,
professional development dollars
, and tuition reimbursement
. For the past three years, we were honored to be named one of Alabama's Best Companies to work for by the Best Companies Group and an "Employer of Choice" in Florida and Georgia in 2023. At The League, our culture, work-life balance, team member engagement, values, and our continuous mission to support credit unions are our top priorities.

Payment Solutions is a subcompany under
LEVERAGE
.
Payment Solutions is committed to delivering debit, credit, chargeback, gift card, rewards, and ATM solutions to credit unions to increase their market footprint, expand their card program, and inspire loyalty in their members.

Responsibilities

As a Payment Solutions Specialist I, identify, verify, and correct cardholder Master Card and Visa account problems for credit unions via our dispute team and credit union services team. Process fraud and dispute claims via chargebacks, bond claims, file closures, and other recovery rights. Monitor all cardholder and credit union inquiries and route all technical questions to appropriate personnel.

Respond to all inquiries from user credit unions within an established time limit and complete the necessary documents on all posting rejects while monitoring the outcome and assuring accurate adjustment of the cardholder accounts are processed.

Preparing and sending correspondence to cardholders informing them of the status of their dispute.

Maintaining confidentiality of cardholder account information and assuring that proper security procedures are followed when responding to user credit unions and cardholders.

Responding to incoming telephone calls, assisting credit union personnel and members with general inquiries, and providing accurate routing of inquiries to appropriate department personnel.

Reviewing and completing bookkeeping journals for client credit unions.

Inputting data to establish new cardholder accounts, or inputting proper status on accounts such as closed account, delinquent, bankruptcy, etc.

Accurately posting payments to members' accounts within designated time limits.

Qualifications

High school diploma or equivalent.

One year of previous experience with VISA/Mastercard credit card operation and exception processing.

One year of customer service experience.

Ability to work paperless with Document Imaging Printer.

Proficient in Microsoft Office suite.

Work Schedule

AS A PAYMENT SOLUTIONS SPECIALIST I you can expect to work onsite 8 a.m. to 5 p.m. Monday through Friday, with an option for occasional overtime.

How To Apply

If this job is what you are looking for, please take the next step and fill out our online application. This entire application process should take you less than five minutes to complete. Once you complete your application you will receive a link to complete a short assessment. Both are required to move forward in the process.

Here at The League
, we are proud to be an equal opportunity employer offering a team member-centric culture, competitive salaries, and exceptional benefits.

The League enforces a drug-free workplace policy and employment offers are contingent on drug-screen and background check.

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