Chargeback Analyst

Overview

This position is responsible for the investigation of credit card disputes, responding timely to financial institutions, processing refunds to the account holder, and tracking all status changes in the dispute process.

• Analyze and evaluate disputed credit card transactions to determine their validity.
• Gather and review documentation related to dispute transactions.
• Respond to financial institution.
• Performs other duties as required.

• Associate's degree in accounting or financing preferred.
• 1 or more years of chargeback experience.
• 1 or more years of Excel experience.
• Excellent verbal and written communication skills with ability to communicate with multiple departments and vendors.
• Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow while maintaining a high level of accuracy.
• Excellent analytical and problem solving skills with the ability to think independently.
• Ability to maintain all job-related information in a confidential and private manner.

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Applicants must be authorized to work in the U.S.