Associate Analyst - Bank Fraud - Detection

General information

# 21442

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Fraud Detection Associate Analyst position is responsible to assess various situations and identify risks. Specific procedural reviews and approved countermeasures are applied in the daily job performance. Assists with the investigation and deterrence of fraud against Ally Bank. Requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained.

In office role with hybrid shift, 3 days in office and 2 from home. Shift is Tuesday through Saturday 8am - 5pm Eastern time

Ally work locations are Charlotte NC, Fort Washington PA, Jacksonville FL, or Lewisville TX

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Thoroughly research incidents and/or scenarios to alleviate any risk or exposure to customers and/or Ally Bank
• Perform a series of reviews using various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
• Review of new accounts, negative balance accounts, ACH reports, any suspicious activity on existing accounts.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards for the bank set by Corporate Security or other Ally Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Skills You Bring

• 1+ years of Analyst experience in a Bank Fraud role required
• Demonstrated fraud investigation skills recommended
• Background in Deposit Operations
• Ability to handle multiple priorities
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Strong Windows based PC skills required.
• Responsible to ensure quality control.
• Be challenge driven, goal oriented and capable of handling emergency or crisis situations.
• Working knowledge of current bank fraud investigative techniques.

How We’ll Have Your Back

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including Life Matters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative…