Customer Operations Analyst

The KYC Operations Assoc Analyst is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

• Conduct reviews of client account activity, statements, internet research, and client profile information
• Conduct background checks/intelligence/customer research/transactional analysis
• Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex periodic review processes
• Escalate unusual activity to the Financial Intelligence Unit (FIU) and assist with escalating potential risks
• Support periodic review triage processes
• Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
• Onboard/train new associates, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 0-2 years of relevant experience
• Previous experience in financial Crimes, AML Investigations, or Operational Risk experience
• CAMS/CFE certification preferred

• Bachelor's degree/University degree or equivalent experience

Work schedule:

Monday to Friday from 8:30am to 5:30pm

Primary

Location:

Tampa, Florida, United States

Salary Range: $49,010.00 - $68,390.00

Benefits:
In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Jan 23, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.