Casino Host VIP Services

At Atlantis Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to part of the VIP Team. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis. Atlantis has been recognized by Forbes as one of America’s Best Mid-size Employers. Atlantis is recommended by Forbes Travel Guide with a Four-Star Spa.

Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. The Steakhouse and Bistro Napa restaurants at Atlantis are recommended by Forbes Travel Guide and consistently receive the highest ratings by Trip Advisor. Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator.

Atlantis was the first casino in northern Nevada to launch an organics recycling program, single-stream recycling program, and biodiesel fuel recycling program, and has been awarded the prestigious top rating of Four Green Globes by the Green Building Initiative (GBI) and is recognized as a property that demonstrates national leadership and excellence in the practice of water, energy, and environmental efficiency to reduce environmental impacts.

• Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue.
• Develop relationships with new potential customers using appropriate recruiting and enrollment procedures.
• Drives increased visitation through focused Host Viz telemarketing efforts marketing events and direct mail offers.
• Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property.
• Represents Atlantis’ at special events, hosting and seating guests.
• Greets guests upon arrival and hosts player requests throughout their trip.
• Assists in developing invitation lists for special events and in planning events.
• Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc.
• Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies.
• Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation.
• Conveys terms of programs and explain qualification requirements to prospective gaming customers.
• Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management.
• Performs other incidental and related duties as required and assigned.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

CERTIFICATES AND LICENSES:

• Nevada Gaming Registration
• Alcohol Awareness certification

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, And Experience)

• Associate’s degree or comparable experience;
  Bachelor’s Degree preferred.
• A minimum of 1 year as a casino host or equivalent VIP experience
• Excellent communication…