Utility System​/Engineering Specialist

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Date:
Feb 26, 2026

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Requisition No:871041

Agency:
Management Services

Working Title:

UTILITY SYSTEM/ENGINEERING SPECIALIST -

Utility System/Engineering Specialist
Division of Telecommunications
State of Florida Department of Management Services
This position is located in Tallahassee, FL

Position Overview and Responsibilities:
This position is responsible for overseeing and supporting all communications technologies for the SUNCOM statewide backbone. Primary responsibilities include contract and service development, consulting, engineering design, policy development, product management, project management, and quality assurance for new and current enterprise voice and data services.

• Contract and service development:
  Defining new products, gathering market requirements, developing the procurement specifications (i.e. technical specifications), taking a lead role in the procurement process of a new service, and the development of the operation and user guide documentation.
• Engineering Design:
  This is a highly technical position responsible for providing systems engineering analysis, management and designs required to establish statewide communications systems.
• Policy Development:
  Analyzes agency business requirements. Develops policies, procedures, practices and methods for utilizing complex, mission-critical applications. Plans and develops integrated subsystems in complex, mission-critical applications.
• Product Management:
  Responsibilities include an inbound and outbound focus on the overall health of a SUNCOM service. The role of product manager spans many activities from strategic to tactical which include product planning, product marketing, engineering design, market share, tracking profit and loss (P&L) responsibility, monitoring the competition, and maximizing sales revenues. P&L shall be a key metric for evaluating the product manager’s performance.
  
  This position is directly responsible for managing and monitoring the Florida Information Resource Network (FIRN) which services the K-12 educational community.
• Consulting:
  This position also provides technical guidance and support to state agencies and other SUNCOM customers regarding advanced aspects of communications systems engineering, Internet protocol, two-way radio communications, and resolution of systems engineering problems.
• Quality assurance:
  Responsibilities include creating, implementing, and following planned and systematic production processes that provide confidence in a product's suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion.
• Perform surveys of existing communications systems, develop system models for analysis, prepare system equipment requirements, perform cost comparison of alternative designs, prepare and submit cost evaluation for budget requirements. Conduct field tests on communications systems for verification of equipment or performance analysis as required by contracts or Industry standards.
• Provide support as needed to the Emergency Operations Center during any declared disaster or emergency.

Knowledge, Skills, and Abilities:

• Knowledge of generally accepted business principles, practices and procedures.
• Knowledge of techniques of computer systems analysis and design.
• Knowledge of structured analysis techniques.
• Ability to identify and define user task needs and/or conduct short and long-range project planning studies.
• Ability to prepare functional program specifications for complex business applications.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate technical information effectively to information technology personnel.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with others. WAN and LAN design and operation.
• Strong knowledge of Router, Switch and Firewall installation and software configuration.
• Strong knowledge of Network routing design, troubleshooting, and IP traffic analysis.
• Strong knowledge of Third-party extranet IP connectivity design, configuration, and integration.
• Strong knowledge of IP Network management, security and engineering tools.
• Strong knowledge of Encryption technology 3
  
  DES IPSec and AES.
• Strong knowledge of IPSec VPN LAN-to-LAN, Centralized and Distributed.
• SSL Proxy (Layer-7) and Network Presents (Layer-3) transport methodologies.
• Cellular wireless data technology and secure network integration methodologies.
• Proficient using the Microsoft Office suite (including Project and Visio) and other graphical CAD software.
• Technical writing, contract negotiation and management.
• Excellent presentation and communications skills.
• Standing, Sitting, Walking, Balancing, Lifting/Carrying, Pushing/Pulling, Bending/Stooping/Twisting,…