Service Representative - ASCO - Tallahassee

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Schneider Electric and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer‑focused, and passionate about the work they do.

This is a site‑based position with occasional non‑standard hours. A 40‑hour guarantee is provided (with overtime). Most work occurs at customer sites.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate’s degree, trade/vocational certification, military training, or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply systems, power distribution and switch gear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical or electronics related equipment)
• 2+ years in Field Services or equivalent industry experience
• Must possess good safety practices and adhere to the company’s safety procedures/policies (lock‑out tag‑out, comply with all safety programs, complete safety‑related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near‑misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping, lifting and carrying items weighing up to 40 pounds
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
• Remain in a standing position for extended periods, including working in small confined spaces

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training at our brand‑new, state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. After each training visit, you’ll continue with online training and will be paired with a local mentor for on‑the‑job training and to continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package: flexible work arrangements, paid family leave, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Let us learn about you! Apply today.