Library Assistant II - Research and Customer Service Specialist**Internal

Why work for Flagler County?

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing an exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future.

With continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance
, having flexible work schedules and the ability to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low‑cost health insurance, no‑cost onsite wellness center and gym, retirement in the Florida Retirement System, County‑paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you.

At Flagler County we aspire to be the catalyst that makes us an employer of choice.

Paraprofessional work requiring knowledge and experience in library service techniques and applying techniques to a specialized area of the library system.

• May provide reader guidance and reference services to patrons.
• May be responsible for all circulation activities including maintaining the shelves.
• May manage day‑to‑day operations of a service area within the library system.
• May provide outreach services.
• May plan and conduct programs, book talks, or school visits.
• Provides basic instructions to public in use of various library systems.
• May maintain various statistics and prepare monthly and financial reports.
• Provides superior customer service in person, on the phone and via email within the service area of a full‑service library.
• Plans, develops, coordinates, and evaluates the activities of a library program unit; coordinates activities of program unit with other departments in the library.
• Participates in the development of individual and program unit work plans.
• Analyzes library operational procedures related to activities of a program unit and makes recommendations for improvements.
• Prepares publicity, displays, and bibliographies.
• Develops and implements volunteer programs in support of library services.
• May recruit and train volunteers for support work and recommend assignments that will make the best use of individual talents.
• May act as a U.S. Department of State Passport Agent and processes passport applications in compliance with rules and regulations of the Federal Government.
• Performs ongoing assignments of moderate to high difficulty.
• Performs job in keeping with the policies and procedures of the Flagler County Public Library.
• May perform other duties as assigned.
• Management reserves the right to add or amend duties at any time.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

These essential functions are not to be construed as a complete statement of all duties performed. All employees will be required to perform other job‑related duties as assigned.

• Must be a current employee of Flagler County Board of County Commissioners.
• High school diploma or equivalent required;
  Associate’s or bachelor’s degree preferred in related field.
• At least two years of experience in library or related field.
• Depending on program unit of the library, knowledge of literature for children and young adults may be required for Youth Services and clerical type customer service experience for the Research and Customer Service program unit.
• Successful library experience serving all ages including materials selection, reference and reader’s advisory, planning and producing programs, and publicity materials preferred.
• Any equivalent combination of experience, education…