Library Assistant - Customer Service Representative II - R14873

Overview

Department:
Libraries & Historical Resources

About Our Job:
Create and foster an environment that provides high quality, exceptional levels of customer service. Lead team members in setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation.

Customer Service

• Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
• Assist customers regarding library services, resources, and programs for the assigned unit as well as the library system.
• Assist users in use of library equipment and technology.
• Provide directional and reference services to assist customers.
• Communicate library/county use policies and procedures to users.
• Engage in conflict resolution and problem solving.
• Provide assistance at service desks and to other sections as needed.
• Keep abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

• Plan, present, and evaluate library sponsored programs.
• Facilitate in the setup of program rooms, materials, and equipment for public, library, and county events.
• Promote library resources to community groups through public speaking, programming, and displays.
• Present individual and group training programs for public and staff in the use of the library, its technology, equipment, and resources.

• Participate in system-wide, agency, and county teams and projects.
• Gather statistical information as required.
• Attend cash management training and participate in all aspects of the library’s cash management procedures.
• May order supplies, receive and check-in periodicals and newspapers.
• Provide administrative support to the Library Manager.

• Sort and shelve materials and maintain an orderly arrangement of materials.
• Assist with ordering and processing materials for circulation as needed.
• May perform item coordinator duties for materials in collection as needed.
• Monitor physical condition of materials and recommend repair or de-selection.
• Promote the materials collection through displays and other methods.

• Participate in cross training in other sections and aid in cross training in their section.
• Provide opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.
• Train, direct, and supervise volunteers as needed. Encourage volunteers to use individual talents to creatively address tasks.
• Work with library staff to develop a team oriented workplace.

• Monday: 10 AM - 6 PM
• Tuesday: 10 AM - 8 PM
• Wednesday: 10 AM - 6 PM
• Thursday: 10 AM - 8 PM
• Friday: 10 AM - 5 PM
• Saturday: 10 AM - 5 PM
• Sunday:
  Closed

Hours:

The schedule will be 40 hours/week, with a schedule made up of a combination of shifts below. Typically, employees are expected to work 1-2 later shifts (9:30 a.m.

- 6:00 p.m. and/or 11:30 a.m.

- 8:00 p.m.) and Saturday rotation, varying on library needs.

High School Diploma or equivalent education and experience in public contact customer service work and proficiency in computer related to public response.

Note:

One year of college may substitute for one year of experience.

Customer service experience working in libraries or similar settings.

Must occasionally lift and/or move up to 50 pounds.

This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Pay:
Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience.

This Posting is currently Open Until Filled