Testing Operations Manager - Office of Digital Learning & Academic Technology

Job Title: Testing Operations Manager - Office of Digital Learning & Academic Technology

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 61910

Department

Serves as the primary supervisor of the testing team. Delegates responsibilities as appropriate to the testing supervisors. Answers questions and addresses concerns from students and staff, guiding them with kindness and clarity. Regularly leads staff meetings and clearly communicates key information to staff verbally and in writing. Competently navigates any crises that occur, tending to both the needs of the students and the staff.

Supervises proctors during extended hours as needed. This includes periods such as finals week and weeks after an extended emergency closure.

Ensures the testing center is adequately staffed at all times. Vets, interviews, and recruits proctors. Coordinates recruitment, training, and scheduling of guest proctors during peak times. Maintains the staff schedule. Carefully reviews leave requests and coverage needs. Reviews and approves staff timesheets every two weeks, identifying and addressing any attendance issues that arise.

Ensures the team meets high service and test security standards. Develops staff policies, procedures, and service benchmarks in coordination with the other testing managers. Oversees and upkeep the proctor training and onboarding program, thoroughly training the staff. Regularly acquires feedback from staff and students to improve test security, customer satisfaction, and staff satisfaction (in that order).

Cultivates a positive, professional, productive work environment. Arranges professional development and team building events for the staff. Finds creative ways to keep the staff engaged with their jobs and focused on the organization’s mission and commitments. Regularly checks in with staff 1-on-1 to better understand and meet their needs. When needed, coaches, reminds, and corrects testing staff in consultation with the Assistant Director and Human Resources.

Maintains the facility. Routinely inspects the facility and equipment for optimal performance. Works closely with the ODL Office Manager and/or Facilities team to address building and grounds issues. Proactively inventories and requests needed supplies ahead of time. Consults with technical staff to ensure all software is working properly. Evaluates and improves signage, printed resources, and digital resources in consultation with the Assistant Director and other testing managers.

Performs other duties as assigned.

Bachelor's degree and four years' experience related to academic and/or student services or a high school diploma or equivalent and eight years of experience. (

Note:

or a combination of post high school education and experience equal to eight years.)

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

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Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

This is an A&P position.

This position requires successful completion of a criminal history background check.

FSU is an Equal Employment Opportunity Employer.