Student Success Coach

Location: Saint Leo

The Student Success Coach will be responsible for the following:

Proactively outreach to student caseload/cohort via tasks within the student information system to provide service for undergraduate students via phone, email, text, and in-person meetings. Serve as primary point of contact for questions and concerns regarding degree requirements, programs, policies, and procedures.

Ensure students have a solid understanding of the time commitment, technology, and skills required to be successful in their academic program. Conduct one-on-one meetings with students to develop learning, financial, and life strategies that promote student success, specifically focusing on developing skills in time/stress management, goal setting, creating study plans, preparing for tests, utilizing individual learning styles, financial literacy, and other student success skills and strategies.

Assist students with term-by-term course selection, registration, comprehensive program evaluation review, and appropriate education solutions to overcome barriers to student success.

Lead group sessions and campus-based programming showcasing key success areas such as navigating resources, student portal, communicating with faculty, academic skills development, and other student success topics.

Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter- and intra-personal skills to result in improved success in and outside of the classroom, more connections to the campus community, and emphasis on future goals. Work closely with other university departments and program offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success.

Barriers addressed include but are not limited to financial aid issues, student accounts issues, behavioral issues, and wellness issues (e.g., medical withdrawals, medical interim leaves).Identify policies, processes, procedures, and behaviors that create barriers to student success and work with the Executive Director to address and resolve these system-level issues.

Perform other duties as required.
** Required Knowledge, Skills, and Abilities*
* ** Knowledge
* * A minimum of two years of experience working in higher education, academic advising, advocacy, and/or coaching.
** Skills
* * Advanced interpersonal, written, and presentation skills. Experience working with diverse populations. Superior oral, negotiation, problem solving, and customer service skills. Superior organizational skills: ability to execute multiple objectives concurrently.

Experience with both in-person and remote technologies for video conferencing, meetings, etc. Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and managing student databases required.

Ability to analyze data in order to create and improve department initiatives.
** Abilities
* * Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement. Ability to use technology to effectively manage caseload/cohort and work with clients both in-person and virtually. Ability to work independently, work on a team, and meet department performance metrics. Ability to take initiative and strong organization and time management skills. Ability and willingness to work evenings and weekends.

Ability and willingness to travel to attend in-person department meetings and events.
** Schedule Requirements*
* ** Work Environment Requirements*
* ** Application Requirements
** While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of…