Insurance A​/R Specialist

The Insurance A/R Support Specialist is responsible for monitoring, researching, and resolving outstanding insurance accounts receivable over 30 days. This role ensures claims are accurately followed up on, required attachments are submitted through Denticon, and all Dental

XChange errors are reviewed and corrected in a timely manner. The specialist supports the revenue cycle by reducing aged A/R, improving first-pass claim approvals, and expediting insurance reimbursement.

• Submit claims daily with required attachments in Denticon.
• Review and correct all Dental
  
  XChange errors daily.
• Utilize Denticon Task Manager to work all outstanding insurance A/R aged 30+ days (by payer, age bucket and value).
• Research claim status via payer portals and phone calls when needed.
• Document claim follow-up notes clearly and accurately within Denticon.
• Escalate denial patterns to leadership for root-cause intervention.
• Monitor timely filing limits to prevent aged claims from expiring.
• Utilize Denticon Task Manager to collaborate with office teams to request additional documentation when needed.

Insurance AR Aging Target:

• 55% in 0-30 days
• 20% in 31-60 days
• 15% in 61-90 days
• 10% in over 90 days

90% First-pass acceptance rate

Our Revenue Cycle Management team is built on a foundation of service excellence. Guided by DCA’s Ama Zing Training philosophy, we understand that our providers, practice teams, and offices are not just partners, they are our customers. Every interaction is an opportunity to deliver exceptional service by being responsive, collaborative, and accountable. We listen actively, anticipate needs, and take ownership to provide solutions or connect our offices with the right resources quickly and effectively.

Our culture thrives on teamwork, transparency, and a shared commitment to making life easier for our practices. By removing financial complexities, we empower offices to focus on what matters most – delivering outstanding patient care. At DCA, we don’t just manage revenue; we create an experience that reflects our promise of Ama Zing service every day.

• DCA voluntary supplemental insurance products
• Student loan consolidation
• Paid time off

Are you a qualified professional with a collaborative attitude? Then join forces with more than 4,600 like minded DCA employees.

Established in 1991, Dental Care Alliance’s success is the result of our unwavering commitment to improving the well-being of both patients and dentists through innovative and proven practice-support solutions.

For us, it’s all about helping our allies succeed—whether this means supporting our more than 900 dentists or providing exciting opportunities to work with them, or directly with DCA. Discover how much further you can go with a strong ally by your side that shares a vision to advance dental care.

900+

Dentists

Approximately 400

Allied practices

5,250+

3M

Annual visits

24

States

View all our job openings or submit your resume and be the first to know when the perfect opportunity comes along.