Dental Office Assistant

Dental Front Desk Assistant, Mulberry, FL

Imperial Lakes Dental Care, located at 2110 Shepherd Road, Mulberry FL 33860, is looking for a Business Assistant to join our team.

Work schedule:

Monday‑Thursday 7:30 am‑5:30 pm (1 hr lunch);
Friday 7:30 am‑4:30 pm. Work is weekday‑only.

Heartland Dental is a national dental support organization that provides non‑clinical administrative services to over 3,000 doctors across 39 states and Washington, DC, in more than 1,800 offices. Our goal is to deliver the highest‑quality dental care and experiences to the communities we serve.

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front‑office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems that optimize office potential.

• Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and paid time off (PTO).
• Front‑loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that offers a stable career with unlimited growth potential.
• Access to on‑demand Daily Pay.

Imperial Lakes Dental Care is a member of the Heartland Dental network and aims to serve its community with high‑quality care. The practice maintains a collaborative, communicative, and community‑focused team of 10 staff members.

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• Must have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability for virtual training sessions (or in‑person) periodically throughout the year.
• All new hires in dental office positions are required to complete a TB test as part of the pre‑employment process. Not applicable in FL & TN.

At Heartland Dental
, we’re committed to living our core values, which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.