Customer Service Representative
Listed on 2026-03-05
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Location: Tallahassee
CUSTOMER SERVICE REPRESENTATIVE I -
Date:
Mar 2, 2026
Requisition No:871105
Agency:
Department of Revenue
Working Title:
CUSTOMER SERVICE REPRESENTATIVE I -
Position Number:
Salary: $38,760.36 - $49,501.08 / annually
Customer Service Representative I (Revenue Specialist III)The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
This is a Revenue Specialist III - Customer Service Representative I position in the Department of Revenue’s Child Support Program Customer Contact Center in Tallahassee, Florida. This position performs customer support using a variety of methods including telephone, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Your duties would include:
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
- Two years of experience processing information using a computer system
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience communicating with others to gather information using verbal and written communication skills
- Tentative work schedule of Monday through Friday 8:15 am – 5:15 pm.
- This role is eligible for telework after you complete required training (6 months) and reach an acceptable level of proficiency.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
ONLINE SKILLS ASSESSMENT: After the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below)..
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).