Group Rooms Coordinator | Reservations
Listed on 2026-03-01
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Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep -
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Location: Amelia
Overview
Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort & Spa provides associates with a dynamic and exciting work environment, comprehensive training and mentoring, and a culture of respect, gratitude and empowerment.
If you are a friendly, motivated person with a passion to serve others, Omni Amelia Island Resort & Spa may be your perfect match.
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. Assist the Reservations Manager and Director of Revenue Management in managing the department’s day-to-day activities.
Responsibilities- Review group blocks for cut-off date extensions, and ensure the group blocks are created and monitored correctly prior to, during, and after the group dates.
- Attend weekly group pick-up meetings.
- Run group arrivals lists daily for future arrival dates, and no-show reports daily.
- Check for duplicate reservations by calling all multiple same-name reservations to ensure accuracy of guest names and any special requests.
- Check for group reservation errors and contact the caller of the reservation or group contact to obtain and verify information.
- Report to the Reservations Manager and the Director of Revenue Management.
- Work with the Convention Service Manager and Group Clients on group rooming lists, reservation changes, and group billing according to contract and email history.
- Complete Group Commission Report after the group’s departure.
- Monitor room type availability daily.
- Monitor non-guaranteed reservations daily and contact the caller of the reservation if needed. You will be responsible for canceling the reservation when required.
- Create and maintain group and transient room blocks. Ensure all reservations have correct billing and all other necessary information.
- Complete competition rate analysis as needed.
- Take in-house reservations calls from customers and Omni Rez agents requesting on-property assistance or other reservations-related inquiries.
- Monitor Internet and FIT bookings, availability, and billing. Complete commission payment requests accordingly.
- Assist in completing all VIP and internal reservations, communicating any issues to the Reservation Manager or Omni Rez Help Desk Supervisor.
- Assist in completing all fax and email reservations.
- Research outstanding Travel Agent Commissions for groups.
- Research and charge for all no-shows, cancellations, and deposits.
- Knowledge of four-diamond / four-star customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
- Previous experience using Passkey, Nomadix CMS, and iMeeting Planner app (preferred)
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent and professional communication skills
- Highly detailed and able to maintain excellent organizational skills while working in a fast-paced environment
- Ability to multi-task while working on up to 50-60 future groups
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