PT Passenger Service Agent VPS Flight

Shift Times

• AM: 3:45 AM – 11:45 AM
• MID: 11:30 AM – 6:30 PM
• PM: 5:30 PM – 1:30 AM

Must be able to work between the hours you are hired for.

• Starting wage: $17.00 per hour
• Flight benefits
• Paid time off

Must have a valid driver's license.

Must pass a 10‑year background check and pre‑employment drug test.

Available to work nights, weekends, and holidays.

Must be able to complete required training.

This Passenger Service Agent at Trego‑Dugan Aviation serves customers at VPS, Destin‑Fort Walton Beach Airport, providing total customer service, handling inquiries, completing transactions, and performing ramp, aircraft cleaning, operations, and commissary duties as required.

• Process customer tickets, check baggage, monitor carry‑on baggage for size and quantity, assign seats.
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handle denied‑boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Assist customers with special needs, including boarding assistance.
• Carry out ad‑hoc assignments as requested by the lead or supervisor.
• Complete sales reports.
• Maintain excellent communication skills.
• Read and write in English; bilingual skills a plus.
• Work efficiently under time constraints.
• Be well‑groomed.
• Other duties as assigned.

• Be pleasant with others, display a good‑natured, cooperative attitude.
• Be reliable, responsible, and dependable, fulfilling obligations.
• Pay attention to detail.
• Maintain composure, control emotions, avoid aggressive behavior, even in difficult situations.
• Accept criticism, deal calmly and effectively with high‑stress situations, be open to change, and adapt to variety in the workplace.
• Show willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings, be helpful on the job.
• Adhere to TDA and airline policies and procedures with minimal supervision.

Must be able to lift and carry a 70‑pound suitcase from the floor to 18 inches, and carry a 70‑pound suitcase with both hands for up to 25 feet. Must possess sufficient vision and physical dexterity for repetitive tasks and motion, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.

Airport environment: indoor and outdoor, with extreme temperature ranges.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Minimum 2 years of customer service experience or equivalent training/experience.
• Knowledge:
  Basic computer skills, ability to type 25 WPM.
• Must be at least 18 years old.
• Must have a valid driver's license.
• Must pass a ten‑year background check and pre‑employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.