Bilingual - Customer Solutions Representative - Collector - Jacksonville, FL

General information

# 21739

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Are you experienced in customer service and interested in helping customers reach financial well‑being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.

We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry‑standard practices.

• Compensation: $23.75/hr. + monthly incentives
• Training class starts:
  May 4, 2026
• Work schedule after training:
• 8am - 5pm EST or (7am - 4pm CST) Monday through Friday
• 12pm - 9pm EST or (11am - 8pm CST) one day per week
• 8am - 12pm EST or (7am - 11am CST) one Saturday per month

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

• 0+ years of experience
• Bilingual (Spanish/English) skills are required.
• High school diploma or GED equivalent required.

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet‑based applications required.
• Ability to multi‑task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to elevate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid‑time‑off, including time off for volunteering and voting.

• Planning for the Future: plan for the near and long term with an industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well‑being programs.

• Supporting your Health & Well‑being: flexible health and insurance…