Member Services Advocate

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Requisition No:864167

Agency:
Management Services

Working Title:

MEMBER SERVICES ADVOCATE -  1 1

Member Services Advocate

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee, FL

This is NOT a telework position

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:
  • Any position held by a State of Florida Agency
  • Any position held by a Florida University
  • All periods of employment from high school graduation
  • All periods of current or prior unemployment
  • Gaps 3 months or more must be accounted for
  • Any Education
  • Any Volunteer Experience
  • Your resume and application must match
• * Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

You’ll spend the majority of your day engaging with members of the FRS, listening to their concerns and providing the best solutions. You’ll be a master problem solver! You will interact with members over the phone, in chat sessions, or via email. T this role is equally challenging and rewarding. After all, you will be a go-to resource as these deserving public sector employees transition to the most exciting phase of their life!

You’ll be called on to research complex issues pertaining to retirement benefits across multiple databases; which requires fluency in computer navigation and multitasking while confidently and compassionately engaging with the caller.

• Accessing and utilizing features of the FRS website.
• How to apply
  
  for benefits through the FRS and/or Retiree Health Insurance Subsidy.
• Termination requirements and forms required.

You may also use your investigative skills to verify if benefit payments have been cashed and request duplicate checks for lost, stolen or mis-delivered benefit payments.

It's not just about us. It is also about you and what you get. That's why working as a Member Services Advocate in the Division of Retirement, you are empowered to become your best.

• You Will Make a Difference: You will provide sound guidance to your fellow public sector employees as they make one of the most important and exciting decisions of their lives. You will directly contribute to our mission:
  We Serve Those Who Serve Florida.
• You Will Grow: When you join DMS, you will have ongoing professional development opportunities, resources, and exposure to agency initiatives that may interest and will challenge you as you progress in your career. Dozens of DMS employees started their career as a Member Services Advocate and have taken advantage of the career pathing opportunities available.
• You Will Get Rewarded: We’ve got you covered when it comes to your compensation and benefits package! You’ll receive comprehensive health coverage, robust retirement options, and with our tuition waiver program, we’ll pitch in if you want to go back to school! Of course, one of the biggest perks is the ability to work alongside other smart, driven, and passionate team members who are also making an impact on the lives of Floridians.

We have an engaging onboarding experience where you will learn from the most seasoned and talented team members on the floor. You will learn contact center technology and retirement laws in a classroom setting. After completing…