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Senior CSR Lead & Coach — Call Center Operations

Job in Tallahassee, Franklin County, Florida, 32318, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Location: Tallahassee

A leading customer service provider in Tallahassee seeks a Senior Customer Service Representative to lead and coach a team of agents to meet customer service goals. Responsibilities include monitoring calls and providing feedback, as well as supporting supervisors with reporting and call volume monitoring. Candidates should have a high school diploma and a minimum of 2 years in call center customer service, along with leadership experience.

This role emphasizes active team interactions and aims to uphold service level agreements.
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Position Requirements
10+ Years work experience
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