Guest Services Specialist

Overview

Sea Breeze Vacation is a leading vacation rental management company on beautiful Anna Maria Island. Our portfolio includes beachfront homes, charming cottages, and upscale condos – each designed to deliver memorable guest experiences on Florida’s Gulf Coast. Our team is known for its hospitality, attention to detail, and genuine care for guests. If you love helping people, enjoy a fast-paced environment, and are energized by a mix of guest service and sales, you’ll thrive here.

Sea Breeze Vacation is seeking a Guest Services Specialist to join our team in Holmes Beach, FL. In this role, you ll be the welcoming voice and friendly face for our guests, ensuring each interaction is handled with care, empathy, and professionalism. You ll play a vital part in creating memorable vacation experiences by supporting guests throughout their journey—from pre-arrival questions to post-stay follow-ups.

As someone who thrives on helping others and building positive relationships, you ll collaborate closely with internal teams to address guest needs, resolve concerns with patience and creativity, and maintain the highest standards of service that our guests have come to expect from Sea Breeze Vacation.

• Respond promptly and professionally to guest calls, emails, and messages regarding existing reservations
• Greet office visitors and assist walk-in guests with reservation inquiries
• Support guests before arrival, during their stay, and post-departure as needed
• Answer questions related to reservations, properties, amenities, check-in/check-out, and local information
• Resolve guest concerns and coordinate solutions to ensure a positive experience
• Process payments, adjustments, and refunds accurately and securely
• Maintain accurate and organized guest and reservation records
• Communicate effectively with internal teams to address guest needs
• Follow all guest service, reservations, and company procedures
• Complete additional administrative or guest-support tasks as assigned by management

• At least 1 year of experience in hospitality, guest services, reservations, or customer service
• Strong verbal and written communication skills
• Friendly, professional demeanor with a genuine desire to help guests
• Ability to remain calm and solution-oriented in a fast-paced environment
• Tech-savvy with the ability to learn new systems quickly
• Strong attention to detail, especially with guest information and payments
• Reliable and punctual with the ability to work on-site

Hourly Rate: $20.00

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Employee recognition programs

Availability Monday through Saturday between the hours of 9am and 7pm.

Apply now: https://be