Product Specialist

For the Product Specialist position, applicants should take pride and ownership in ensuring customers’ needs are met and questions are answered to create an excellent customer service experience for all guests. Product Specialists are vehicle experts, responsible for demonstrating vehicle features and technology to customers for education purposes; assisting with customer questions and troubleshooting; greeting customers, as well as ensuring they feel valued and heard;

fostering relationships with current customers while cultivating relationships with new customers.

The Important Stuff: Pay range: $37k - $45k (includes bonus opportunities)

• Medical - Capital Health Plan
• Dental
• Vision
• 401K Plan
• Paid time off and vacation
• Paid Holidays
• Paid Training
• Employee Assistance Program (EAP)
• Health and wellness
• Supplemental Insurances via American Fidelity
• Discounts on products and services

• Meet and greet clients.
• Assist clients with vehicle technology.
• Perform professional and knowledgeable demonstrations of vehicles at time of sale and post delivery refresh.
• Perform test drives and guide clients through the sales process.
• CRM duties: data mining, run campaigns, lead response, snap cell, query response.
• Arrange and perform active vehicle deliveries offsite.
• Answer phones, transfer calls, take messages.
• Service duties: assist clients with tech and feature questions, assist with service client overflow.
• Clearly and concisely consult with clients in person, virtually, and by phone.
• Maintain dealer training.
• Vehicle lot management.

• Ability to provide exceptional customer service with good listening skills and a positive attitude.
• Comfortable working with computers and learning new software.
• Ability to learn, retain, and articulate new information.
• Ability to independently define problems, collect data, establish facts, and draw valid conclusions.
• Ability to calculate figures such as discounts, percentages, and taxes.
• Ability to multitask in a fast paced atmosphere, as a self-starter and critical thinker in a team environment.
• Possess the drive, desire, and determination to meet production goals and expectations.
• Must be comfortable communicating with customers, both written and verbally on all platforms, i.e., phone/text/email/video.
• Well groomed appearance.
• Minimum high school diploma or GED.
• Clean driving record.
• Willingness to submit, and pass, a pre-employment drug screen and background check.
• Knowledge of new technology and/or electronics is a plus.
• Knowledge of the automotive industry is a plus.
• Customer service or sales experience is a plus.

At the Proctor Dealerships, we believe happy employees cultivate happy customers. We strive to provide a pleasant and forward thinking working environment that exceeds the expectations of both our internal and external customers. We actively search for employees who are motivated, dedicated, and enjoy being part of a team environment.

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER
APPLICANT’S STATEMENT
I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary.

Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them.

I…