Customer Service Representative
Job in
Medley, Miami-Dade County, Florida, USA
Listed on 2026-01-13
Listing for:
Careerxchange
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Customer Service Representative Careerxchange
• Medley, FL, US
Customer Service Representative (Bilingual – English/Spanish)
Schedule:
Monday – Friday, 8:00 AM – 5:00 PM
We are seeking a Bilingual Customer Service Representative to join a fast‑paced and high‑volume call environment. This role requires strong customer service skills, comfort handling 80+ inbound calls daily, and experience working with ERP systems. The ideal candidate is detail‑oriented, reliable, and able to multitask in a busy setting.
Key Responsibilities- Handle a high volume of inbound customer calls (80+ per day)
- Communicate with customers via phone, email, and chat
- Assist with order processing, billing questions, and issue resolution
- Enter and maintain accurate customer and order information in an ERP system
- Build positive relationships with customers through clear and professional communication
- Recommend appropriate products or services based on customer needs
- Ensure customer records are accurate and up to date
- Bilingual in English and Spanish (required)
- Proven experience in a high call‑volume customer service role
- Experience using ERP systems (Macola experience is a plus)
- Strong attention to detail and accurate data entry skills
- Ability to work in a fast‑paced environment
- Reliable transportation and ability to work on‑site Monday–Friday, 8am–5pm
- Prior experience in HVAC or a related industry is a plus, but not required
- Candidates who are currently unemployed may be considered for temp‑to‑hire
- Opportunity for temp‑to‑perm or direct hire based on performance and client needs
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