Customer Experience & Sales Associate
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM -
Sales
Customer Success Mgr./ CSM
RANR Management Group Inc. is a marketing firm dedicated to crafting superior customer journeys. We are hiring a Customer Experience & Sales Associate in Venice to ensure seamless operations and provide guidance. The Customer Experience & Sales Associate will empower households to choose Frontier's fiber and wireless solutions, reinforcing its position as a provider of steadfast, professional-grade service.
As a Customer Experience & Sales Associate, your work fuels digital equity in Venice. The Customer Experience & Sales Associate ensures no household settles for outdated DSL when fiber is available, matches residents with wireless devices that keep up with their movement, and contributes to team expansion that brings world-class connectivity to every block—from Abbot Kinney to the boardwalk.
Role Requirements for a Customer Experience & Sales AssociateSupport daily operations by assisting with Frontier Fiber enrollments, wireless device upgrades, and service migrations while maintaining accurate customer records.
Build coordination skills by partnering with senior account managers, contributing to territory scheduling support, and monitoring service adoption metrics.
Strengthen team performance by participating in training, applying consultative communication techniques, and supporting Frontier’s residential growth objectives.
Assist with onboarding new associates by sharing knowledge on symmetrical speed benefits, customer data handling standards, and basic Frontier hardware guidelines.
Resolve escalated residential issues by triaging service interruptions, billing concerns, or technical setup questions to maintain uptime and customer satisfaction.
Review territory performance data and collaborate with Sales & Customer Experience Representatives to align execution with Frontier Fiber product launches.
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