Membership Relations Advisor

Job Details

Job Location:

Sarasota Campus - Sarasota, FL 34236
Position Type:
Full Time
Job Shift: Day

The Senior Friendship Center has an opening for Membership Relations Advisor. Do you love connecting with people, building relationships, and sharing programs that truly make a difference? Senior Friendship Centers is seeking a Membership Relations Advisor who is energized by social engagement and helping older adults discover all that our Senior Center has to offer. The position focuses on increasing memberships, supporting renewals, and promoting senior center programs.

Working closely with the Senior Center Manager, this role helps expand awareness, build partnerships, and strengthen memberships.

We’re looking for an individual who truly lives out our core values of compassion, respect, integrity, and collaboration. The advisor needs a strong customer service and communications background, excellent relationship‑building skills, and must maintain an organized work environment. Bilingual in Spanish and English is a plus.

The advisor is Monday‑Friday, Full‑time (≈40 hrs). Full‑time benefits include generous PTO, holidays, health/vision/dental plans, a 403(b) match, and a Top Workplace award.

• Actively promote and market the Senior Center to increase new memberships through outreach events, community engagement, and collaboration with the marketing team.
• Convert trial or 7‑day passes into full memberships, maintaining a close ratio of at least 7 out of 10.
• Support the marketing and communications strategy by assisting with flyers, digital content, phone outreach, and follow‑up communication with prospective members.
• Represent the Senior Center at internal and external events to engage potential members and promote programs.

• Generate and manage reports for expiring memberships; follow up with members to encourage renewals in a timely manner.
• Collect membership payments and process transactions using the center’s credit card system.
• Ensure accurate record‑keeping, data entry, and maintenance of membership information in the database.
• Initiate and cultivate relationships with community partners and organizations to foster collaboration and enhance member engagement.

• Participate in the setup and promotion of special events and holiday activities, including assistance with decorations and themed displays.
• Attend major center events and occasional after‑hours functions to network and market membership opportunities.
• Understand and maintain knowledge of day‑to‑day senior center operations to effectively step in when needed.
• Provide backup support to the Senior Center Manager and Coordinator during emergencies, ensuring continuity of programs, staff oversight, and member services.

• Attend staff meetings, training, and seminars as required.
• Must comply with all Senior Friendship Centers personnel policies.
• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization’s safety and incident policies.
• Report any incident of abuse or neglect as mandated by state guidelines.

• None

• Work environment may vary between locations and include stairs and a moderate to loud noise level.
• Sound within the Senior Center may be considered loud, at times.
• Senior Friendship Centers is a drug‑free and smoke‑free workplace.

Please note while this job description is intended to be an accurate reflection of the primary requirements of the job, it is not designed to cover all duties. Management reserves the right to add or remove duties at any time.

• Excellent customer service and interpersonal skills.
• Ability to effectively and professionally communicate with the public in person, via email, on the phone, and through group presentations.
• Strong persuasive and sales skills, with the ability to positively influence and engage others.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong verbal and written communication…