Customer Service Representative

Overview

Description:

Job Title:

Impact Counselor |

Employment Type:

Full-Time |

Reports to:

Impact Counselor Manager / Student Support Director
FLSA Status:
Non-Exempt | Position Type:
In-Person

We are LIFE SURGE, a faith-based live events and financial education programs provider. We produce 20+ events annually and serve thousands with financial education nationwide. We value a culture that celebrates individuals and teams, recognizes star performers, and encourages personal impact that honors God. This role supports the Impact Team’s mission to address customer concerns, reinforce customers’ why, and encourage attendance at Impact Classes.

The Impact Counselor will frequently engage via phone, text, email, and outbound reminders.

• Engage in proactive outbound and inbound communication (calls, texts, emails) to promote Impact classes and assist customers in attending.
• Establish and nurture relationships with customers to foster ongoing engagement.
• Deliver exceptional customer service throughout the customer journey, from pre-class inquiries to post-class support.
• Convey product knowledge with proficiency and confidence.
• Understand the sales process, including retention and handling warm leads.
• Collaborate effectively within a team-based environment to achieve collective goals.

• Experience in customer service.
• Excellent verbal and written communication skills.
• Strong, pleasant, and effective phone presence.
• Self-motivated, self-managed, and driven by performance.
• Ability to multitask while maintaining a positive attitude.
• Organized and focused, with a flexible, ?whatever needs done? mentality for the organization.
• Able to create and maintain positive relationships with team members and customers.
• Must be able to work nights and weekends.

Health, Dental, Vision, Life, Holidays and Paid Time Off. Non-corporate, casual, entrepreneurial, comfortable, fun and proactive work environment. High-level performers, disciplined and self-motivated people will do VERY WELL in this environment.

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.

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