Client Service Coordinator

Overview

Join to apply for the CLIENT SERVICE COORDINATOR role at Banfield Pet Hospital
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A career at Banfield means you ll be part of the pet healthcare field with opportunities for growth, education, and meaningful client education and communication. The CSC drives the flow of clients and pets through the hospital, supports the veterinary team, ensures good communication with associates and clients, and coordinates care in a welcoming and efficient manner to influence client satisfaction and referrals.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets, educate them about their pet s health, and promote hospital visits.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients with instructions, information and invoices, dispense prescriptions as directed, sell retail products, and schedule future appointments.
• Manage finances by maintaining accurate balances and performing opening and closing procedures.
• Conduct administrative functions as necessary; perform other duties as assigned.

Hiring Qualifications

• Competencies:
  
  Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional, Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.

Capabilities And Experience (can Do)

• Ability to multi-task and manage multiple tasks with accuracy under pressure.
• Strong communication skills in English, both written and verbal.
• Organizational ability and systematic approach to assignments.
• Problem solving skills; translate problems into practical solutions.
• Client service skills; provide attentive, courteous and informative service.
• Intellectual ability to follow instructions; provide directions as needed.
• Mathematical ability; compute with rates, ratios and units.
• Computer skills; proficient with Microsoft Word, Excel, Outlook, and related software.

Attitudes (will do)

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, and resilience under stress.

Special Working Conditions

• Ability to work at a computer for long periods; comfortable around animals; may require more than 40 hours/week including weekends and evenings.
• Must have solid reasoning, memory, mathematics and language abilities; ability to stand, walk, lift up to 50 pounds; good hand-eye coordination; vision requirements.
• Employee will be exposed to pets (possible bites/scratches) and to clinical environments with various hazards.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography duties.
• One year of related experience required; customer service experience preferred.
• Medical background or terminology training preferred.

Banfield offers a comprehensive total rewards package including health, wellness, and financial benefits. Examples include:

• Medical, Dental, and Vision Insurance
• Retirement plans with company match
• Paid Time Off and Holidays
• Mental health and wellbeing resources
• Life insurance, disability coverage, and voluntary protection benefits
• FSA/HSA options
• Paid parental leave and continuing education allowances
• Backup care and family support resources
• Fertility and family-building support
• Discounts and other voluntary benefits

Benefits eligibility is based on employment status (Full-time vs Part-time).

Seniority level:
Entry level

Employment type:

Part-time

Job function:
Business Development and Sales;
Industry: Veterinary Services

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

We believe that embracing inclusion and diversity enables us to live our purpose: A BETTER WORLD FOR PETS.