Customer Service Representative

Apply for the Customer Service Representative role at Island Hammock Pet Hospital
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Be the first smile they see. The voice they trust. The heart of our front desk. At Island Hammock Pet Hospital, we’re more than just a veterinary clinic – we’re a team that leads with compassion, connection, and care. We’re looking for a Full‑Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

• Family & Team First – We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
• Cutting‑Edge Care with Heart – Our full‑service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Growth & Teamwork Culture – We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• A 401(k) with up to 5% company match.

Check us out:  
• Island Hammock Pet Hospital is proud to be partnered by Encore Vet Group - see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high‑quality medicine. Veterinary practice success doesn’t happen without these key ingredients.