Computer Systems Business Analyst

COMPUTER SYSTEMS BUSINESS ANALYST -

Date:
Jan 23, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 868790

Agency:
Department of Revenue

Working Title:

COMPUTER SYSTEMS BUSINESS ANALYST -

Position Number:

Salary: $47,667.96 - $65,859.12 / annually

Computer Systems Business Analyst (Operations Review Specialist)

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a business analyst in ESSP Customer Relations Management and is an excellent fit for self-motivated critical thinkers. If you enjoy working on teams with computer systems and problem solving, this may be the position for you. Your duties would include:

• Coordinating with business processes, technical team members, contract team members and outside agencies.
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Developing system software testing strategies, scenarios, scripts, and results matrices.
• Performing problem/defect analysis and testing of system functionality.
• Preparing reports, presentations, issues, and options papers and gathering supporting documentation.

MINIMUM REQUIREMENTS:

• Two years of experience in business analyst duties such as conducting meetings for information gathering, documenting business rules, business process flows, or computer system flows.
• Two years of experience collecting and analyzing data to solve problems relating to the improvement of operational and management practices.
• Two years of experience communicating through a variety of methods (report writing and presentations) to a diverse audience.

PREFERENCES:

• Two years of Child Support Operational Experience.
• One year of experience preparing reports or option papers or presentations.
• One year of software testing experience.
• Experience working with Systems, Applications and Products (SAP) ERP Central Component (ECC), or S4 Finance, or Customer Relationship Management (CRM), or S4 Service Management, or Business Warehouse.
• Experience working with Florida Department of Revenue Child Support CAMS Administrative Process or Genetic Testing Process.

SPECIAL NOTES:

• This person is not telework eligible.
• The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring, will be selected for interview.

SALARY: $47,667.96 - $65,859.12 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below)..

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable…