Partner Operations Manager

Overview

Interested candidates outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location.

Cohesity is a leader in AI-powered data security and management. Cohesity helps organizations secure, protect, manage, and get value from data across the data center, edge, and cloud, with capabilities such as immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery  have been named a Leader by multiple analyst firms and globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The GSI/MSP Sales Operations role is a pivotal position responsible for supporting and optimizing the sales processes for Global System Integrator (GSI) and Managed Service Provider (MSP) channels. This role enables the sales team to operate efficiently, drive revenue growth, and ensure seamless collaboration between internal teams and external partners. The candidate will be responsible for operational processes (planning, metrics, governance), aligning cross-functional teams (sales, marketing, enablement, product) and supporting partner revenue, pipeline and growth.

The successful candidate will possess a strong analytical mindset, exceptional organizational skills, and a deep understanding of sales operations and strategy best practices within the technology and services sector.

• Sales Process Optimization:
  Design, implement, and refine sales processes tailored to GSI and MSP partners, ensuring efficiency and scalability across the sales cycle.
• Pipeline & Forecast Management:
  Monitor and manage sales pipelines, ensuring accurate forecasting, deal progression, and timely reporting to senior management.
• Data Analysis & Reporting:
  Generate and analyze sales performance metrics, providing actionable insights and recommendations to improve sales effectiveness.
• Cross-Functional Collaboration:
  
  Work closely with sales, marketing, finance, and partner management teams to align strategies, resolve operational issues, and support go-to-market initiatives.
• Partner Enablement:
  Support GSI/MSP partners with onboarding, training, and ongoing operational assistance to drive joint sales success.
• CRM & Tools Management:
  Administer and optimize CRM systems and sales tools to ensure data integrity, user adoption, and process automation.
• Quota & Incentive Administration:
  Assist in the design and management of sales incentive programs, quota allocation, and performance tracking for GSI/MSP teams.
• Contract & Deal Structuring Support:
  Facilitate deal structuring and contract management to expedite complex GSI/MSP transactions.
• Partner Program:
  Provide input to GSI/MSP reward and incentive programs and ensure optimal operational processes are defined to support the program.
• Compliance & Governance:
  Ensure all sales activities adhere to company policies, legal guidelines, and regulatory requirements.

We d love to talk to you if you have many of the following:

• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
• Bachelor’s degree in business, Finance, or a related field; advanced degree or relevant certifications are an advantage.
• 8+ years’ experience in Channel sales operations, business operations, or a similar role within the IT, technology, or managed services sector.
• Strong understanding of GSI and MSP business models, partner ecosystems, and sales cycles.
• Proficiency with CRM platforms (e.g., Salesforce) and sales analytics tools.
• Excellent analytical, problem-solving, and project management skills.
• Exceptional communication skills, both written and verbal, with the ability to interact effectively across all organizational levels and with external partners.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to process excellence.

• Experience supporting sales teams and global partners.
• Knowledge of channel sales, indirect sales models, and partner incentive programs.
• Advanced…