Ecommerce Coordinator

Position Overview

LMC seeks an Ecommerce Coordinator to oversee systems and services that support the ecommerce business strategy at Loggerhead Marine life Center (LMC), including the LMC, Juno Beach Pier (JBP), and Manatee Lagoon Estore.

• Estore development, maintenance, and security.
• Develop and implement ecommerce strategy to improve website performance.
• Publish new items/descriptions, ensuring accurate product information, measurements, weight, and consistent photography graphics.
• Oversee customer communications and order fulfillment, including picking and packaging orders.
• Ensure department milestones/goals are met while adhering to approved budgets.
• Provide analytics reporting of online sales to the Director & VP of Retail.
• Coordinate with Director of Retail Operations Manager on product selection, adding new products and eliminating unproductive items.
• Develop a planning calendar for weekly featured products, blog posts, email campaigns, newsletter releases, sales, and promotions.
• Manage adoption inventory to ensure adequate supply for packages.
• Coordinate with Marketing to improve traffic acquisition and conversion rates through SEO, email marketing, and social media, and manage the Retail social account.
• Create, oversee, improve, or acquire white-background product photos for items.
• Coordinate with Marketing Department lifestyle photo shoots and models.
• Maintain LMC brand/message through the Estore.
• Monitor system for issues and address them, working with Big Commerce and/or Heartland Retail as necessary.
• Review emerging technologies, online trends, and apps/widgets for positive impact and recommend changes that enhance existing e-commerce efforts.
• Execute promotional campaigns.
• Other duties as assigned.

Must be a self-starter who can work independently and with a team. Experience with online sales and ecommerce platforms is required. The candidate must be organized and possess strong technical, marketing, retail, and customer service skills, with the ability to analyze customer behavior and feedback to continuously improve usability and enhance the impact and income of the Estore, and analyze financial data.

This position home base is in our warehouse located in Rivera Beach, FL (33404).

This is a full-time exempt, non-essential position. Standard hours are between 40-45 hours per week. Additional time may be required during peak events or holidays.

Proficiency in Microsoft Word and Excel is required. Experience with Big Commerce/Shopify/Heartland or similar programs.

College degree required.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The employee frequently must stand, walk, climb, balance, stoop, kneel, crouch, or crawl, and lift or move up to 40 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

All team members are monitored and evaluated during an initial introductory period. Upon satisfactory completion, the employee will be evaluated annually.

Loggerhead Marine life Center is a free educational facility in North Palm Beach County, FL, dedicated to the conservation of ocean ecosystems, the protection of threatened and endangered sea turtles, and education for thousands of school children each year through field trips, outreach programs, and summer camps.