Administrative Spec II

We are seeking a customer-focused professional to support the efficient processing of permits and official documents for the Building Inspection Division. This role leads the Applicant Services Team, ensures a smooth flow of customers and applications, and upholds high customer service standards by resolving issues that require escalation.

• Assist customers in Applicant Services by accepting permit applications and ensuring applications and plans are accurately routed to plan reviewers.
• Lead and supervise the Applicant Services Permit Technicians, including performance evaluations and recommendations related to hiring and other personnel actions.
• Stay current on policies, programs, and procedures while monitoring and supporting efficient divisional operations.
• Prepare special assignments, conduct research, and develop reports to support operational needs and decision-making.
• Review records and reports that require follow-up, recommending practical solutions or appropriate courses of action.
• Develop and deliver training and continuing education for the Applicant Services Team, supporting the successful implementation of new processes, procedures, technology, and customer service quality standards.

• High School Diploma or GED; AND Six (6) years of staff or administrative experience
• OR Bachelor's degree in public administration, business administration or a related field; AND Two (2) years of staff or administrative experience