Business Support Apprentice

Location: Brent

Annual salary: up to £28,186.33
** Business Administration Apprentice
**** Course title:
** Business Administration (Level
3)
*
* Location:

** Brent
* * Contract Type:
** Fixed Term Apprenticeship
** Salary:
**** Age 16–18:** £7.96 per hour — 40 hours per week (including time at college)
** Age 19–20:** £11.06 per hour — 42.5 hours per week (including time at college)
** Age 21+:** £12.21 per hour (rising to £12.71 in April) — 42.5 hours per week (including time at college)
** Training provider:
** You will join Mears Group in the week commencing 03/08/2026. The programme has an expected duration of approximately 18 months
** About apprenticeships at Mears Group:
** Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

As a Business Support Apprentice within our Brent branch your main duties will be to listen, observe and participate in a range of tasks which will enable you gain new skills and knowledge that contribute to the successful achievement of the apprenticeship programme. A Business Support Apprentice will provide administration support to our responsive repairs Team . The duties include admin duties, working alongside the Planning Team, commercial team office duties, filing and photocopying,
** The apprenticeship course will cover the following:

- *** Introduction to business administration within an housing environment
* Developing effective communication skills, including answering phone calls and responding to emails professionally
* Providing reception support and dealing with internal and external enquiries
* Administrative and office support skills, including filing, photocopying, and document management
* Data input and maintaining accurate records on internal systems
* Understanding confidentiality, data protection, and professional standards
* Supporting the team with day-to-day operational tasks
* Learning how the wider accommodation team operates and how departments work together
* Developing organisational and time-management skills in a busy office environment
* Building confidence in using office IT systems and software
** What do you need to be a successful applicant:

- *** GCSEs in English and maths at grade 4 or above
* The ability to travel to your college provider and to your branch when required
* A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks
* Strong communication skills
* Ability to build and maintain positive customer and client relationships
* Please note due to the nature of the role, successful applicants must complete a basic maths and English assessment
** What you will get:
*** Laptop and phone supplied
* An industry‑recognised qualification
* 25 days’ annual leave, plus bank holidays* £250 contribution towards driving lessons
* Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team
* Support from Mears Group Apprentice Ambassadors
* Apprenticeship events and reward trips
* Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, Share Save scheme, and more
*
* Application Process:

*** All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website
* If shortlisted, you will be contacted to confirm whether you have been selected for the next stage -  this may be an assessment centre or an individual interview

* Please note:

as part of the selection process, you will be required to complete a basic maths and English…